Quote and Bind Configuration

Proposal Configurator is used to display in a Quote&Bind application different offer options mainly based on the user's answers to DNT questions. So, using the answer and the proper configuration made through the Proposal Configurator solution, the system is able to create and expose suitable custom insurance offers for the client’s needs.

For example, if there are 3 DNT answers to a specific DNT question such as:

  • Option 1 (e.g. Home Insurance);

  • Option 2 (e.g. Home Assistance);

  • Option 3 (e.g. Civil Liability).

The user is able to select different combinations in the answering process:

  • Select only Option 1;

  • Select only Option 2;

  • Select only Option 3;

  • Select Option 1 and Option 2;

  • Select Option 1 and Option 3;

  • Select Option 2 and Option 3;

  • Select all three options.

The DNT questions and answers are closely related to the configuration of an insurance product insofar as the chosen options are mapped to the items of the insurance products used for the offering process.

Therefore, based on what the user has chosen, the mapping is made between the all three options displayed in the Quote&Bind application and three correlated insurance items of the used insurance products:

  • Insurance Item 1 (e.g. Home Insurance);

  • Insurance Item 2 (e.g. Home Assistance);

  • Insurance Item 3 (e.g. Civil Liability).

Utilize Proposal Configurator in conjunction with dynamic insurance customer journeys to:

  • Provide the ability to set up the Demands and Needs (DNT) questions and answers be configured to the audiences. Proposal Configurator offers the possibility to adopt digitalization to generate aligned and suitable offers to meet customer needs;

  • Present benefits, options and costs in a clear way for customers, and is Insurance Distribution Directive (IDD) compliant;

  • Configure the proposal. Combine benefits to present multiple and comparable offer cards, assisting the customer to select the best product mix and benefit levels to fit their profile;

  • Create different versions for your product.

The Quote&Bind Configurator is structured in components which represent the steps of configuration for a Proposal Configurator solution.

 

In FintechOS Studio, each component is marked as a Q&B Configurator sub-item menu:

  • Quote Config: This represents the configuration of the Quote&Bind item which is integrated in the Quote&Bind journey application;

  • DNT Questions: This represents the options to choose from in the Quote&Bind application;

  • Audience: This contains the configured audiences representing the group of people to whom the bidding options are addressed;

  • Card Items: This stores the configured Insurance Product Items which are included in the Quote&Bind application offers through which the Premium Amount calculations are performed;

  • Cards: This represents the offers which are presented to the client in the Quote&Bind application;

  • DNT Question Answers: This stores the answers to the options that a user can have, mainly yes or no answers;

  • Insurance Persona: This represents the segments correlated to the audiences created. More precisely, an insurance persona must be defined for each created audience.

In order to properly configure a Proposal Configurator solution, take into consideration the following steps:

  1. Insert and Manage Cards and Card Items: Insert multiple cards (offers) e.g. A (Base), B (Premium), C (Full), then insert each insurance product item as a card item. For each card, insert card Items, check if the options is active or not and set the order.

  2. Insert DNT Questions and Answers: These are the options to be selected by the user in the Quote&Bind application, they then translate to boolean answers for the configured DNT question.

  3. Insert Quote Config: Create a quote type for the desired Quote&Bind application to which it is correlated, and insert the available DNT questions.

  4. Insert the Audience Segment and the Audience: Define an audience segment based on several criteria. E.g. A “Home Insurance” audience segment can be defined, containing the records in the Quote entity with the answerId attribute equal to “Yes - Home Insurance”, and create an audience based on one or more audience segments. See more details about audience and audience segments in the Campaign documentation.

  5. Insurance Persona and the Insurance Persona Card: For each audience, define an insurance persona. For each insurance persona, add a number of the available cards, which represent the offer shown for that selection. Finally, add the insurance persona on quote configuration.

The following sections highlight benefits and features of creating your custom offer cards and defining the audience with the Proposal Configurator solution.

Proposal Configurator enables the dynamic assembly of propositions to be presented to those seeking insurance coverage, whether general insurance or life protection, at levels that can readily be compared and considered from the point of view of relevance and affordability. These propositions are formulated and presented at key stages in a FintechOS insurance customer journey, and can be stored and retrieved as required. They contribute to the interactive and inclusive user experience that cannot be delivered via the first-generation portal technologies.

It is therefore at this level that an insurer, managing general agent (MGA) or other form of distributor is able to differentiate itself from their competitors whilst satisfying IDD requirements of working within a level playing field from a product perspective.

By completing the Demands and Needs Test (DNT), the customer provides personal and financial details that are pertinent to the lines of business they are inquiring into, including:

  • Personal details relating to all family members and dependents;

  • Financial details, including income, liabilities, outgoings, assets, etc;

  • Existing personal insurance and employee benefit levels - life, health and pensions.

The information gathered through DNT is used to formulate coverage options that are aligned to the individuals' stated needs. It offers the benefit of gathering information and presenting insurance coverage options in a way that is:

  • Accurate, personalised, suitable;

  • Accessible, fair, inclusive;

  • Affordable;

  • Compliant.

Product versioning helps to differentiate the sold product at any point in time, ensuring that customers can only buy the current version of a product and make the performance analysis easier. Insurance companies constantly monitor the performance of products to ensure that they can generate the required level of profit which is the difference between net premium collected (income) and the cost of claims paid (expenses). Underwriters can adjust premium rates and coverage to maintain a balance between profitability and price competitiveness.

When creating a new version of a product that is part of , the business user can replace the used formula with a new one. As soon as the new version of the product is approved, the user can see the premium amount calculated for each card using the new formula.

New versions of formulas can also be created and attached either on a coverage or on a product, that is included in the Proposal Configurator solution. When calculating the premium amount for each card, the user can see the result considering the result of the latest approved version of the formula. This can help underwriters with resetting the rates (pricing level) for a risk based on the underlying frequency and cost of claims.