FintechOS Release Notes

FintechOS 8 is focused on addressing structural product operations constraints and modernization challenges in financial services, while enabling governed, outcome-aligned AI capabilities where they measurably improve speed, quality, and control.​

FintechOS 8 is the AI platform for Unified Product Ops. It includes three products:

  • Unified Product Operations Center (UPOC): the composable engines that provide the building blocks to implement financial product logic, from configuration, pricing, and business rules to servicing and monitoring.

  • Agentic Workforce (AW): our AI layer enabling generative + agentic capabilities, including Agentic Framework, FintechOS Copilot (Dex) and specialized agentic solutions (e.g., document understanding, claims processing, risk assessment).

  • Data Core (DC): our data decoupling and integration layer that delivers reusable data products (connectors, analytics, ML/intelligence) to provide rich connectivity and business insights across FintechOS and 3rd party solutions.

Unified Product Operations Center (UPOC)

  • Product & Pricing: FintechOS enables product teams to define, govern, and evolve products without rebuilding operational logic.

  • Channels: FintechOS translates product intent into consistent, executable journeys across all channels.

  • Origination: Accelerate origination while maintaining control, transparency, and risk governance.

  • Fulfilment: FintechOS ensures seamless activation and onboarding with minimal operational friction.

  • Servicing: Enables consistent, low-cost servicing while keeping products flexible and customer-centric.

  • Monitoring: FintechOS closes the loop by turning operational data into product evolution.

AI Workflow Engine

The Workflow Engine is a coordination layer, governing how business processes, decisions, and human actions are executed. It is a model-driven, fully configurable workflow orchestration with visual design with reusable workflow components, supporting both simple and complex scenarios.

Dex is a copilot that guides customers, employees, and practitioners, simplifies navigation, and provides everyday operational and customer support. It ensures faster onboarding and reduced learning curve for practitioners, boosts employee productivity by simplifying operations and providing easy access to insights, and delivers smooth end-customer experience, higher NPS & retention while reducing call center workload.

Expert agents automate business processes such as underwriting and claims processing, to accelerate risk assessment, automate claims, ensure consistent underwriting, embed AML and compliance checks, cut processing times, reduce overhead and free specialists for strategic tasks.

Data Core

Data Core is an API-based integration framework that provides a standardized and streamlined way to connect to external systems and implement Enterprise Integration Patterns (EIP) within your applications. The solution includes pre-built connectors for popular service providers such as Experian, Lexis Nexis, Loqate, or Companies House. It enables institutions to create reusable, scalable, business-centric data products, accelerating decision-making and unlocking real value.

The detailed FintechOS release strategy together with the support plan can be found on the Release cadence page.