Pet Insurance First Notification of Loss 1.0.0

August 5th, 2022

The new Pet Insurance First Notification of Loss (FNOL) accelerator is a mobile-first customer self-service journey that allows retail customers to notify an insurer of a possible claim. The journey takes the user through a series of steps, including identifying the customer and matching the policy, providing pet details, or receiving a claim registration confirmation.

This is part of the FintechOS 22.S release. Please check the main release notes for more information.

Main Features

Pet Insurance First Notification of Loss Flow

As a customer, you can easily make a claim for your pet by following these flow steps:

  • Initiate a claim;

  • Search for your policy;

  • Select the incident that you want to make a claim under;

  • Book an assessment for the incident;

  • Provide any documents to support your claim.

Read more about the journey by accessing the Solution Walkthrough page.

Incidents Configuration

As an insurance agent, you can you can configure the incident types that the customer can view and choose as a claim in their journey. Manage the incidents by accessing FintechOS Portal.

Learn more about how to configure the incidents by accessing the Manage Incidents page.