Returning Incoming Payments

There are cases when you need to return the payment back to the payer. For example, when you cannot allocate the amount because the payment details are missing - such as providing the correct unique identifier for the installment or the number of the policy. Yet another example is when you cannot allocate the whole amount of the incoming payment and need to return the rest.

The return of the Unallocated Payments can be handled automatically: the FTOS_PYMT_Payment_ReturnUnallocatedAmount job creates payment return instructions for all the payments which are in Unallocated status for a number of days, that you can configure. For more details, consult the Flow Parameters and Scheduled Jobs page.

However, Partially Allocated Payments can be managed only manually.

The fastest way to manually initiate a payment return is to use the Return button, next to the selected record. This action triggers the filling in of the corresponding payment request, that is subsequently sent to the outgoing payment approval flow.

Below is an example of the Unallocated Payments List page, with the Return button available next to incoming payment records.

Unallocated Payments

The solution does not allow you to return payments that are in Closed status (in other words, payments that were fully allocated, already). Consequently, you can only make returns for payments in Unallocated or Partially Allocated status.

Returning An Incoming Payment

The below instructions apply for returning Unallocated as well as Partially Allocated payments.

For returning payments, take the following steps:

You can easily find your Draft payment request in the Payments Request List page, at a later date. If needed, use the Search by Status option to find your record.