Direct Debit SEPA

DIDE Mandates Menu Item

The Billing and Collection solution helps SEPA* insurers to handle direct debit payment operations - starting with the direct debit activation procedure (in order to notify the bank about the payment arrangement between insurer and insured) up to the moment the payment is collected.

IMPORTANT!  
Follow the steps detailed in the Direct Debit page, for setting the solution to perform direct debit processing for SEPA* area.

For direct debit payments that respect some rules (such as providing the correct payment details), the process or billing and collecting is completely automated, and you can check the technical details about it on the SEPA Direct Debit page. Details about the automated jobs handling the direct debit payments can be found on the Flow Parameters And Scheduled Jobs page.

Below is an example of a mandate activated automatically, by the Billing and Collection solution:

Activated by Job Server

IMPORTANT!  
The direct debit mandates cannot be deleted manually.

*Single Euro Payments Area (SEPA) allows customers to make cashless euro payments – via credit transfer and direct debit – to anywhere in the European Union.

External Reports

External Reports Section

The External Reports hold details referring to the management of direct debit mandates - the notifications sent by the bank regarding the activation of the mandate and also about its status (such as if the mandate is still active), the instruction files containing the payment requests for the selected installments, the details regarding the success or failure of the direct debit transactions, and more.

In the External Reports section, you can search inside the repositories by File or Import Date. You can inspect a record by double-clicking it.

IMPORTANT!  
The bulk of handling of these operations is done through automatic flows. Where file insert is possible, you will find an Insert button. Uploading direct debit data into the system, triggers automatic changes and tracking of those changes. Updates are made and logged for every record through FintechOS standard versioning mechanism.

Inside External Reports, the following sections are available:

HINT  
For more information about the import rules and configurations, consult also the Direct Debit and the Flow Parameters And Scheduled Jobs pages.