Video Streaming

Video Streaming is the continuous transmission of video content between a customer and a server. It facilitates business processes such as digital onboarding. The customer can start a live video call with a bank consultant/ call center operator using the FintechOS Video Identification embedded capability. The Video Streaming automation processor provides a seamless experience for customers and businesses enabling a predefined process to complete the customer identity verification or provide advice.

The video streaming flow:

The customer initiates a video streaming session.
The FintechOS Gateway tells the Video Streaming Service to create a video session.
The Video Streaming Service creates a session and sends the session ID back to the FintechOS Gateway.
The FintechOS Gateway creates an unique token and sends the session information to the FintechOS Portal and the customer is added into the Queue.
When an operator picks up the customer from the Queue, the FintechOS Gateway sends the session ID and token to the customer.
The customer uses the token to connect to the session.
The video session starts and the participants (customer and operator) can publish and subscribe to the video files being transmitted in real-time in the session.

Video Streaming Processor Features

Embedded high quality and scalable video communications in the context of FintechOS web and mobile applications.
Dynamically prioritize audio in response to network quality.
Audio detection to control stream layout and display.
Media streams in transit and at rest are encrypted using AES 128-bit encryption.

Applications

Customer onboarding
Account opening
Loan applications
Compliance related processes
Claims handling
Mortgage processing.