Manage Outgoing Payments

In order to manually deal with a payment in Unallocated or Partially Allocated business status, you must go to the Unallocated Payments List page and double-click the desired record to launch the allocation flow.

The details of an outgoing payment record are not editable. You can only (partially or entirely) allocate, deallocate or return the payment. When the payment is fully allocated, the record changes its business status to Closed. See more on the Unallocated Payments page.

Allocate an Outgoing Payment

Follow the steps below to allocate outgoing payments.

  1. In FintechOS Portal, go to Main Menu > Billing & Collection > Unallocated Payments. The list of records of the unallocated payments is displayed.

  2. Double-click a record to launch the Unallocated Payments form. The business status of the record can be either Unallocated or Partially Allocated.

  3. Click Allocate, on the form. The Search Invoices and Installments grid is now displayed.

  4. Input the policy number for which you want to make the payment, and click Search. The invoices and installments lists are displayed.

  5. Click Add on the invoice record. The Allocated Invoices grid is displayed with the number of the invoice, the invoice amount, and the detailed paid amount.

  6. Click Validate. The payment is now allocated.

NOTE  
Before validation, the form allows you to allocate and remove allocations easily. For fully allocated amounts, the Return button is still available after validation.

Deallocate an Outgoing Payment

There are cases when you need to deallocate the amounts previously added to outgoing payments. For example, when an allocation error happens or a customer asks for a correction on a payment made for a future installment, and so on.

By using the Remove button, you can easily deallocate any amount when necessary. For doing so, follow the steps below:

  1. In FintechOS Portal, go to Main Menu > Billing & Collection> Payments.

  2. Open a payment record, and click Remove, on the invoice record in the Allocated Invoices grid. The record is now removed from the grid. In case there are multiple invoice records, you can choose to remove one or more records.

  3. Click Validate to save your updates on the current payment record. In this case, the status of the payment is now Unallocated. In case you have removed one record out of many, the status of the payment becomes Partially Allocated.

After removing the paid amount, you can find the payment record in the Unallocated Payments section.