Onboarding Private Individuals

The process of onboarding private individuals represents a way of offering customers fast access to banking products and other services. During this process customer information is collected, evaluated, and authorized for secured retail banking. It is the first stage of the customer journey once they begin using a product or service.

HINT  
The customer's data can be added by inputting the information manually, or by using the OCR button. For additional information on how to use the second option, see the Using OCR Functionality page.

Follow the below steps to start the onboarding process for retail customers.

  1. Go to the FintechOS Portal.
  2. Open the Main menu in the top left corner and expand the General menu.
  3. Select the Private Individuals menu option. The Account Private Individuals List page opens.
  4. Click the Insert button in the top right corner. The Add Customer - Personal Data page opens.
  5. Fill in the following fields:


    FieldDescription
    First NameThe customer's first name.
    Account TypeRead only field. The customer's account type.

    Middle Name

    The customer's middle name.

    Last NameThe customer's last name (family name/ surname).
    Date of BirthThe person's date of birth.
    Personal Identification NumberA unique number allocated by the government to an individual used taxation and other transactions purposes. The length depends on the country that issued the document.
    Place of BirthThe person's place of birth.
    GenderThe person's gender. The following options are available:

    • Female

    • Male

    Identity Card
    ID Card TypeThe person's identification document card type. Select from the following options:
    • ID Card
    • Other Types
    • Passport
    • Permit for Residency

    Issued By

    The name of the institution that issued the identity document.

    ID Card SeriesThe person's identification document card series.
    Issue DateThe issue date of the identification document.
    Card NumberThe person's identification document card number.
    Expiry DateThe expiration date of the identification document.
    Address
    Address typeSelect the address type from the following options:
    • Primary Address
    • Secondary Address
    • Billing Address
    • Social Address
    • Delivery Address
    • Home Address
    • Residence Address
    Main addressIf true, the record is set as the main address.
    CountryThe country from the customer's address.
    CityThe city from the customer's address.
    CountyThe county from the customer's address.
    Street TypeThe street type from the customer's address. Select from the existing records or insert a new one.
    Street NameThe street name from the customer's address.
    Street NumberThe street number from the customer's address.
    Building NumberThe building number from the customer's address.
    EntranceThe entrance name/ number from the customer's address.
    Floor NumberThe floor number from the customer's address.
    Apartment NumberThe apartment number from the customer's address.
    Postal CodeThe postal code number from the customer's address.
  6. Click the Next button. The Add Account - Personal Data Additional page opens.
  7. Fill in the following fields:
    FieldDescription
    DivisionBusiness division to which the customer belongs. For additional details see the Define Business Divisions section.
    Branch responsibleThe business branch to which the customer belongs to. For additional details see the Define Business Unit Type section.
    Business LineThe division’s business line to which the customer belongs. For additional details see the Define Business Lines section.
    Account ResponsibleThe employee responsible for the customer's account. For details on how to create system users, see the Adding Users and the Adding System User Information pages.
  8. Click the Save button. The customer's dashboard is displayed in the Managing Detailed Customer Information page.