Creating the Organizational Structure

To create the organizational structure, log into the FintechOS Portal and follow the below steps:

  1. Define the type of the units.

  2. Define business lines.

  3. Define business divisions.

  4. Define business unit branches.

  5. Define the account types.

  6. Define the account functionalities.

The example below helps you understand how to define the organizational structure:

Unit types represent a way of organizing branches, departments, and sales areas into smaller groups based on the activity scope, the organizational chart position, or the geographical location.

Go to Single Customer View -> Single Customer Configurations -> Units Type and add the unit(s) type. For each unit type provide the following attributes:

Field Type Description
Name Text The name of the unit type. The following unit types are available:
  • bank
  • branch
  • department
  • head office
  • market area
  • region
Last Level Bool True, if a unit type is the last one in the hierarchical structure.
NOTE  
When a unit type is marked as last level, all other unit types are automatically marked with Last level = false and all business lines and business unit branches associated to them are deleted.

By default, the following business lines are available in the system:

Business Name User Journey Type of clients
Corporate Banking SME SME Clients
Individuals Banking Retail Banking Retail Clients
Insurance Insurance Insurance Clients
WM Wealth Wealth clients
 

The default business lines have been imported as per section STEP 2. Import Data.

NOTE  
Currently if there is more than one division using the same business line, replicate the business lines. To do so, add the desired business line (Single Customer View -> Single Customer Configurations -> Business Lines -> Add) and select a different division:
Field TypeDescription
NameTextThe name of the business line.
DivisionLookup Lookup to FTOS_ACC_Division. This attribute is optional; however, if you need a business line across multiple divisions, we recommend you to fill-in the division.

You can add divisions from the Business Line Configuration page. To do so, click the down-arrow next to the Division attribute. A pop-up will be displayed (listing all defined divisions). Click the Insert button. The Add Division page will be displayed.

Enter the Division Name. For example: Retail, Corporate.

At the top-right corner of the page, click the Save and close button. The division is displayed in the list of defined divisions. Add as many divisions as you need.

Once you’ve finished adding divisions, double-click the division and the business line will be linked to the selected division.

Go to Single Customer View -> Single Customer Configurations -> Business Unit Branches and add the business unit branches based on your organizational structure.

NOTE  When creating a new business unit branch, a business unit is automatically inserted in the system (and also linked to the parent business unit).

When adding a business unit branch, provide the following attributes:

Field Type Description
Name Text The name of the branch.
Unit type Lookup The unit type of the record. Lookup to FTOS_ACC_UnitType.
Parent Unit Type Lookup The type of the parent of the current record. Lookup to FTOS_ACC_UnitType.
Master business unit type Lookup Filtered lookup, displaying only Business Unit branches with Unit Type = Parent Unit type.
Referenced business unit Lookup Business unit from businessunit system entity. It is automatically filled in.
Status Lookup The status of the record. Select from the following options:
  • Draft
  • Active
  • Inactive
 


NOTE  
The Business Lines section is available only for records that have a Unit Type marked as Last level.

If you selected a unit type which has been marked as last level, you can also allocate one of the existing business lines. To do so, at the top right-corner of the page, click the Save and reload button. The Add Business Unit Branch page is replaced by the Edit Business Unit Branch page, and the Business Lines section is unlocked.

In the Business Lines section, click the Insert existing button. A pop-up listing all existing business lines is displayed. Double-click on the desired business line. The pop-up is closed and the business line is displayed in the Business Lines section.


Click the Save and close button at the top-right corner of the page.

Account types represent a way of segmentation of the customer portfolio into smaller groups based on customer types.
Follow these steps to add new account types:

  1. Go to the FintechOS Portal.

  2. Open the Main menu in the top left corner and expand the Foundation menu.

  3. Select the Account Types menu option. The Account Types List page is displayed.

  4. Click the Insert button in the top right corner. The Add Account Type page is displayed.

  5. Fill in the following fields:


    Field Type Required Description
    Status Lookup No The account type status. The following options are available:
    • Draft
    • Active
    • Inactive
    Name Text No The name of the account type.
    Form Option Set Yes The account type form. Select the following options:
    • Private Individual
    • Legal Entity
    Has Fiscal Number Bool No If true, then this account type has a fiscal registration number (UTR).
    Is Person Bool No If true, then this account type has a personal identification number (PIN).

  6. Click the Save and close button at the top-right corner of the page.

Go to Single Customer View -> Single Customer Configurations -> Account Functionalities and add the functionalities based on your needs (for example, Client).

When adding an account functionality, provide the following attributes:

Field Type Description
Name Text The name of the functionality.
Code Text The code of the functionality.
Description Text The description of the functionality.
Applicable Account Type Lookup Lookup to FTOS_CMB_AccountType entity.
 

Click the Save and close button at the top-right corner of the page.