Configuring the Business Workflow Processor

The Business Workflows Processor uses rules-driven business transitions between statuses to help a bank see the status of a SME application. It renders the status of a record, i.e. in this case the application for a current account, and provides processing that must occur for the application to move to the next step in its life-cycle. For the SME Mobile Onboarding solution, there is an end-to-end self-service flow.

1. In FintechOS Studio, click the main menu icon at the top left corner.
2. In the main menu, click Automation Blocks > Business Workflow > Business Workflows Designer. The Business Workflows List page appears.
3. From the list, select FTOS_BASME_SmeOnboarding. It is attached to the entity FTOS_BASME_AccountApplication.

   

   Status	Description
   New	The status when the customer clicks "Get started" on the page Welcome screens.
   Initial questions passed	The status when the customer clicks "Next'' on the page What you will need screen.
   Company fetch successfully	The status when the customer clicks "Next'' on the page Company Identification.
   Company fetch error	If the third party interrogation returns an error.
   Company confirmed	The status when the customer clicks "Next'' on the page Confirm your company.
   Company role confirmed	The status when the customer clicks "Next'' on the page Company Role.
   Contact info and consents submitted	The status when the customer clicks "Next'' on the page Contact Info and Consent.
   Contact info validated	The status when the customer validates the OTP codes in Contact Validation.
   OTP or email failed to be sent	When the email or SMS failed to be sent.
   OTP or email failed to be validated by user	When the customer inputs the wrong codes more then 5 times.
   Business details submitted	The status when the customer clicks "Next'' on the page About your Business.
   Bundle configured	The status when the customer selects a package on the page Choose Your Package.
   Card delivery configured	After the customer selects the options on the page Customize Your Card.
   Documents requested	When the user arrives at the page Company Documents.
   Documents provided	After the customer provides all the documents.
   OCR launched	When the customer initiates the OCR process on the page Identity Card.
   OCR passed	If the customer passes the OCR process.
   OCR failed	In case the OCR has failed more then 5 times.
   Liveness launched	After the customer initiates the liveness check on the page Time to take a selfie.
   Liveness postponed by user	In case the customer selects the I want to do this later option on the page Time to take a selfie.
   Liveness passed	In case the customer passes the liveness check.
   Liveness failed	In case face recognition failed more the 5 times.
   Personal Data submitted	The status when the customer clicks "Next'' on the page Check your Data.
   Contracts generated and sent	When the customer reaches the page Sign the Papers.
   Contract not sent	In case the documents are not sent by the bank.
   Contract Signed	The status when the customer signs the documents on the page Sign the Papers.
   Expired	After a determined period of time with no progress on behalf of the customer the session expires.
   Onboarding done + existing PI account	After the system checks if the customer is or isn't an existing retail customer.
   Onboarding done + eligible for PI account	After the system discovers that the customer isn't an existing retail customer.
   Personal details submitted	After the customer joins the retail onboarding process and confirms the personal details.
   FATCA and CRS done	After the customer agrees with FATCA and CRS.
   Bundle selected	The status after the customer selects a product.
   Contracts signed	After the contract is signed for the retail onboarding.

The complete documentation on Business Workflow Processor is available here.