Solution Walkthrough
The SME Mobile Lending digital journey enables a user to apply for a loan. If the company they represent qualifies for it, after signing the contract the system instantly makes a disbursement request to the Core Banking system. The contract is generated by Digital Documents Processor and saved in the database. It is signed via a One-Time-Password.
It is powered by automation processors such as Predefined Banking Products, Configuring the Formulas, and Configuring the Business Workflows Processor. It is configurable to fit the business needs of any financial institution by use of such micro-services.
Below is a UML diagram showing the main actions that the user takes to apply for a loan.
To download the diagram, click here.
The image below describes a detailed SME Mobile Lending workflow containing the statuses the journey passes through. For each status, there is an explanation as to what action it corresponds to. The transitions between statuses are displayed as well.
The statuses and transitions between them were created no-code using Configuring the Business Workflows Processor. This automation processor offers advanced configurations and rules with validations for the evolution from a status to another.
The solution includes a navigation button 
. It is present on the majority of steps, allowing the customer to click back to return to the previous step, exceptions are the pages:
Each screen contains a progression bar to inform you of the step you are at:
- Decision in principle: until the Verifying Your Application step.
- Application approval: beginning with Document Hub until the Reviewing Your Application step.
- Contracts signing: beginning with Final Offer until Thank You for Banking with Us.
Frequently Asked Questions
The solution contains a Frequently Asked Questions section at the top of the screen:
The FAQs was configured as presented in Configuring the Flow Settings. There you can modify the text and order, add or delete questions/ answers. Additionally, in the After Events of each form driven flow, the system imports the client script FTOS_BASME_SMELFAQ and displays the FAQs.
Q: What is the classification of SMEs?
A: SMEs are classified according to the National SME Development Council definition on SME business size category, that is micro, small, and medium size of businesses.
Q: I am running a business overseas. Am I eligible to apply for financing to finance my business over there?
A: FintechOS Bank is a development financial institution mandated with the role of nurturing and meeting the needs of UK-owned and controlled Small and Medium Enterprises (SMEs). However, FintechOS Bank does not finance companies doing business overseas.
Q: How many branches does SME Bank have?
A: Currently FintechOS Bank has 27 branches located in the UK. You can find the respective branch address here.
Q: What products does SME Bank offer?
A: FintechOS Bank offers extensive products mainly for the SMEs entrepreneurs which include Business Financing for working capital and assets, Contract Financing and Business Premise Financing Scheme.
Q: How do I apply for business financing?
A: For more details about business financing application, you may call our Customer Service Contact Centre at 03-2603 7700 during business hours or visit our nearest Branch.