Profile

The Profile tab shows an overview of the customer's profile, identification data, contact information, timezone preferences, registered complaints, and their relationship with the bank (assigned bank division, business line, branch, and others).

Account Information

This section stores all the data related to the customer's account.

Field	Required	Type	Description
Title	No	Option Set	Select the customer's prefix from the option set.
Gender	Yes	Option Set	Select the customer's gender from the option set.
First Name	No	Text	The customer's first name.
Middle Name	No	Text	The customer's middle name.
Age	No	Whole Number	The customer's age.
Last Name	Yes	Text	The customer's last name (family name/ surname).
Place of Birth	No	Text	The customer's birth place.
Date of Birth	No	Date	The customer's date of birth.
Account Type	No	Read Only	The customer's account type. Possible value: Individual person: for private individuals accounts, the unique identifier is the person's Personal Identification Number (PIN). For additional details see the Define Account Types section.
Citizenship	No	Option Set	Select the customer's citizenship.
PIN	Yes	Text	A unique number allocated by the government to an individual used for taxation and other transactions purposes. The length depends on the country that issued the document.
Nationality	No	Lookup	Select the customer's nationality.
Customer Segment	Yes	Option Set	The following options are available: UHNW Mass Market Mass Affluent Affluent Private Banking HNW
Division	Yes	Lookup	The business division to which the customer belongs. For more information, see the Define Business Divisions section.
Customer Subsegment	No	Option Set	The following options are available: Standard Dynamic Top Dynamic
Business Line	Yes	Lookup	The division’s business line to which the customer belongs. For more information, see the Define Business Lines section.
Account Responsible	No	Lookup	The employee responsible for the customer's account.
Branch	Yes	Date	The business branch to which the customer belongs to.
Source	No	Read Only	The record source. If the customer's profile is created through the FintechOS Portal, then the FTOS value is displayed. For external sources, the name of that particular source is displayed.

 

Civil Info

This section lists the customer's marital status and other related information.

Field	Required	Type	Description
Education	No	Option Set	The customer's education. The following options are available: Gymnasium Studies High School Higher Education No Studies/ Primary School Postgraduate Studies (MBA, MA, ACCA, CFA, etc.) Vocational School
Marital Status	No	Option Set	The customer's marital status. The following options are available: Consensual Union Married No Married
Profession	No	Text	The persons that the customer acts as a legal representative or guardian.
Number of Children	No	Text	The customer's number of children.

Main Address

This section displays the customer's primary address. An account can have more than one address but only one primary address. Use the Open in Maps button to locate the main address in Google Maps.

In case a main address hasn't been set for the account, the main address is set automatically based on the following formula:

• If the account has one address, then the address is set as the main address.
• If the main address is not set, then the most recent Address type 1 is set as the main address.
• If there is no Address type 1 found, then the most recent Address type 2 is set as the main address.
• If there is no Address type 2 found, then the most recent Address type 3 is set as the main address.

Addresses

The Addresses section allows the storing of multiple addresses for the customer, such as the address from their identity card, office address, alternative address, or others. Select either Active or Inactive from the drop-down list to filter the records.

Active addresses are valid, up-to-date addresses that the customer uses at the present moment. Inactive addresses are addresses that are no longer in use by the customer.

Addresses can be added manually by inputting the address details or by using the OCR functionality where the details are extracted automatically from the customer's identity document. When creating a new address, click the Insert button and fill in the following fields:

Field	Required	Type	Description
Main Address	No	Bool	If true, the record is set as the main address.
Status	No	Read Only	The status of the number: active or inactive.
Address Type	Yes	Option Set	Select the address type from the following options: Primary Address Secondary Address Billing Address Social Address Delivery Address Home Address Residence Address
Country	Yes	Lookup	The country from the customer's address.
City	Yes	Lookup	The city from the customer's address.
County	Yes	Lookup	The county from the customer's address.
Street Type	No	Lookup	The street type from the customer's address. Select from the existing records or insert a new one.
Street Name	Yes	Text	The street name from the customer's address.
Street Number	Yes	Text	The street number from the customer's address.
Building number	No	Text	The building number from the customer's address.
Entrance	No	Text	The entrance name/ number from the customer's address.
Floor Number	No	Text	The floor number from the customer's address.
Apartment Number	No	Text	The apartment number from the customer's address.
Postal Code	No	Text	The postal code number from the customer's address.

 

Once finished adding the address details, click either Save and Close, or Save and Reload to continue to edit the record. The Edit Address Details page displays and from here you can set a record to be Inactive by setting the following fields:

Field	Required	Type	Description
Created On	No	Read Only	The creation date of the record.
Expiration Date	No	Date	The date the record is set to expire. Once this field is set, the record status is automatically changed to Inactive when the expiration date is set in the past compared to the system date.
Source	Read Only	Read Only	The record source. If the record is created through the FintechOS Portal, then the FTOS value is displayed. For external sources, the name of that particular source is displayed.

Phone Numbers

The Phone Numbers section stores the customer's active or inactive phone numbers. Here, you can set personal or work phone numbers and even their landline or fax number. By default, the active phone numbers are displayed. Select the Inactive status to see the phone numbers that are no longer used by the customer.

To create a new phone number record, click the Insert button and fill in the following fields:

Field	Required	Type	Description
Main Phone Number	No	Bool	The main phone number can be manually set. If the main phone number is inactive, deleted, or there is no main phone number set, the system automatically determines the most recent phone number as main.
Status	No	Read Only	The status of the number: active or inactive.
Type	Yes	Option Set	Select the phone number type from the following options: Mobile Landline Fax National International
Usage	Yes	Option Set	Select the phone number usage from the following options: Work Personal Home Office
Phone Number	Yes	Text	Input the phone number.

Email Addresses

The Email Addresses section stores the customer's email addresses. Here, you can set the customer's personal, business, or marketing email address. By default, the active email addresses are displayed. Select the Inactive status to see the email addresses that are no longer used by the customer.

To create a new email record, click the Insert button and fill in the following fields:

Field	Required	Type	Description
Main Email Address	No	Bool	The main email address can be manually set. If the main email address is inactive, deleted, or there is no main email address set, the system automatically determines the most recent email address as main.
Status	No	Read Only	The status of the number: active or inactive.
Email Address Type	Yes	Option Set	Select the phone number type from the following options: Business Personal Marketing Other
Email Address	Yes	Text	Input the email address.

Identity Cards

The Identity Cards section stores the customer's identity cards information from the following documents: ID card, Passport, Permit for residency, or other type of identification. The active identity cards are displayed by default but cards that are inactive can also be viewed.

Personal identification documents can be added automatically by using the OCR functionality or by manually inputting the information. When creating a new identity document entry, click the Insert button and fill in the following fields:

Field	Required	Type	Description
ID Card Type	Yes	Option Set	The identity document type. Select from the following options: ID Card Other Types Passport Permit for Residency
ID Card Series	Yes	Text	The identity document series.
ID Card Number	Yes	Text	The identity document number.
Issued By	Yes	Text	The name of the institution that issued the identity document.
Issue date	Yes	Date	The issue date of the identity document.
Expiry Date	Yes	Date	The expiry date of the identity document.

Complaints

The Complaints section displays complaints associated with the customer's account. Here, you can see details regarding the complaint type, the communication channel it was made through, the date it was opened or closed, and a description containing details about the incident that led to the issued complaint.

Preferences

This section lists the customer's preferences based on his culture or location.

Field	Required	Type	Description
Culture	No	Lookup	The customer's culture. Select from the existing records or create a new.
Time Zone	No	Option set	The customer's time zone. The following options are available: Central European Standard Time E. Europe Standard Time W. Europe Standard Time UTC GMT Standard Time Greenwich Standard Time Russian Standard Time Central America Standard Time Canada Central Standard Time US Eastern Standard Time Middle East Standard Time GBT Standard Time
Reporting Currency	No	Lookup	The customer's preferred currency. Select from the existing records or create a new one.