Solution Walkthrough

The SME Mobile Onboarding digital journey enables SMEClosed Small and mid-size enterprises are businesses that maintain revenues, assets or a number of employees below a certain threshold depending on the country. companies to open a business account. An SME company is looking to open a business account for various business needs. Considering that making trips to various bank branches is very time-consuming, a way to open such a business account, even from a mobile device surely meets the needs of many fast-paced companies.

When opening a business account through SME Mobile Onboarding, the SME representative must provide company identification details, such as company identification code or name. The journey makes use of the Companies House Connector to get and display information such as: company details, name and position of the representative, and so on.

NOTE  
This journey was configured to have an integration with third-party software that bring data from external sources. Installing the Company House connector is a prerequisite. There is an endpoint that calls the API, however, you can configure another source for this data from the list of connectors developed by FintechOS.

It is powered by automation processors such as Banking Product Factory. It is configurable to fit the business needs of any financial institutionClosed A financial institution (FI) is a company that manages financial and monetary transactions such as deposits, loans, investments, and currency exchange, i.e business operations within the financial services sector including banks, trust companies, insurance companies, brokerage firms, and investment dealers. by use of such micro-services. The SME representative can choose from a number of offers, some of which include business debit cards, discounts, dedicated support, and so on. The journey also includes the option to open a personal account, and get a referral code.

Below is a UML diagram showing the main actions that the SMEClosed Small and mid-size enterprises are businesses that maintain revenues, assets or a number of employees below a certain threshold depending on the country. company takes to open a business account.

The image below describes a detailed SME Mobile Onboarding workflow containing the statuses the journey passes through. For each status, there is an explanation as to what action it corresponds to. The transitions between statuses are displayed as well. For details, see Business Workflows Processor.

Customer Assistance in the Flow

In addition, throughout each screen of the journey there is a help section with FAQsClosed A list of questions and answers relating to a particular subject, especially one giving basic information for users of a website. and a video call section to assist customers and offer useful information in the process:

NOTE  
The available questions and answers can be modified as per the business requirements. For details, see Frequently Asked Questions.

  1. What is the classification of SME's? A: SME are classified according to the National SME Development Council definition on SME business size category, that is micro, small and medium size of businesses.

  2. I am running a business overseas. Am I eligible to apply for a financing to finance my business over there? A: FintechOS Bank is a development financial institution mandated with the role of nurturing and meeting the needs of UK-owned and controlled Small and Medium Enterprises (SMEs). However, FintechOS Bank does not finance companies doing business overseas.

  3. How many Branches does SME Bank have? A: Currently FintechOS Bank has 27 branches located in UK. You can find the respective branch address here.

  4. What products does SME Bank offer? A: FintechOS Bank offers extensive products mainly for the SMEs entrepreneurs which include Business Financing for working capital and assets, Contract Financing and Business Premise Financing Scheme.

  5. How do I apply for business financing? A: For more details about business financing application, you may call our Customer Service Contact Centre at 03-2603 7700 during business hours or visit our nearest Branch.

Throughout the solution there is at the top right-hand corner an icon symbolizing a question mark. Click it to open the Frequently Asked Questions.

Additionally, in case a customer is struggling to proceed in the flow, they can have a discussion with a bank representative to assist them. Click Contact Call Center to be put in a queue with an operator.

NOTE  
It was done using the Video Streaming automation processor. For the complete documentation, click here.

To open a business account, an un-autheticated customer visits the following pages that mark milestones in the process: