Unable To Quote
There are cases when a pet is ineligible for this insurance product, or for another Pet Insurance Quote & Buy product created by the insurer. This screen allows the insurer to display the reason for declining the quote, so that the customers understand why they are not able to obtain cover. Being clear about what can be covered still sends a positive message to the customer, who might own more than a pet. For this step, the values inserted by the user are stored in the Pet Quote entity.
From here: When the user presses Go home, the journey ends.
For details about the default UI style components used for creating the journey, consult the UI Style Components list on the Customer Journey page.
Below is an example of the Unable To Quote screen:
For more configurations, consult also the Digital Journey Settings page.