Contact Center
This is a service provided by the bank to help their customers when they cannot log in or when they wish to change for 24h the limits a client has to transfer funds. This role within the back-office has the possibility to help the users, i.e., the customers of the bank to:
NOTE
The role of contact center can accommodate more actions depending on the services provided by the bank.
The role of contact center can accommodate more actions depending on the services provided by the bank.
- activating/inactivating a user
When a user's credentials have been compromised or the device has been lost/stolen, the customer calls Contact Center to block the user.
- set the temporary limits for transactions in Back-Office Administration
- reset the user's password (for the users who do not remember their password an email is sent from where they can change the password)
Needs to have the maker role to achieve this.