Back-Office Administration

The administration of Online and Mobile Banking is performed by the bank employees within the FintechOS Portal.

Several configurations are available for a customer (legal entity or individual) such as:

  • Service activation for a customer
  • Give access to users to the customer's accounts
  • Activate/Delete/Modify a user for that customer
  • Edit security profile of a user
  • Inclusion of the user in a list for the Signature Engine & Administrative Rules
  • Linking the Authorizer
  • Strong Customer Authentication
  • Blocking or a user in case of stolen credentials/device
  • Parametrize at each account level which transaction types are enabled for each user (Account/Transaction section tab).

A person named John Doe works for one company and has access to that company's accounts and he has his own personal account where he has his funds. John Doe is the user. There are two customers: one individual and one company, but one user. To identify that it is the same person, the Personal ID Number is used.

A user of Online and Mobile Banking goes through multiple statuses in the life-cycle of the record. The statuses available are:

  • Initiated
  • Active
  • Modified
  • Manually Blocked
  • To be inactivated
  • Inactive.

The types of transactions in place are:

  • Account Balance & Details

    See in the FintechOS Portal the funds in the account and the account information.

  • Account Statement

    See the list of transactions that were executed from the account, the credited and debited amounts.

  • Initiate payments

    Create a payment to a beneficiary.

  • Own account transfers

    Transfer funds to and from accounts of the same customer.

  • Domestic Payments

    Payments done to a beneficiary with local clearance system payments.

  • Budget Payment

    Can be a local currency small value payment or a high value or urgent payment.

  • Foreign Currency payments

    Payments done in a currency different from the local currency.

  • Bulk Payments

    Multiple Payments done from a file type txt, xlx, xlxs, cvs that may have multiple beneficiaries.

  • Open New Products.

    The user can acquire new services & products offered by the bank.