Create a Payment Proposal

Payment proposals can be made anytime after the FNOL is initiated. They have a dedicated page in the Core Claims Admin digital journey. Click the Payment tab. The Payment window is displayed. You notice that some fields are already populated with data extracted from the policy.

Click Insert to add a new Payment Proposal. The Payment flow becomes active. This flow has four steps and helps you to manage the claim's payment proposals. Proceed from left to right, in the following order: 

Complete the fields from the Payment proposal table.

Below is a description of the table:

Field Type Description.
Claim Option set It is read-only. It is the claim number.
Payment No Text It is the number of the payment.
Payment Currency Option set It is the currency for the payment.
Claim Currency Text It is the currency for the claim.
Exchange Rate Number For inserting the exchange rate values.
Loss Adjuster Option set It is the person recording the Claim.
Expense Type Options set It is required to fill in. It is the type of expense for which this payment is done.
Proposal Date Date It is required to fill in.
Payment Amount Number It is required to fill in.
Payment in Claim Currency Number It is auto-filled.
Payment Type Text

It is read-only. It can be: Final or Partial.

Comments Text area For any details regarding the payment.

Click Save Payment. A new step becomes available.

Go to the Approve payment step. Complete the fields from the Approve payment table.

Below is a description of the table:

Field Type Description
Approval Date Date time It is the time of the approval . It is auto-filled.
Claim Manager Option set It is the person who makes the approval.
Observations Text area For any details regarding the approval.

Click Approve or Unapprove. For the Unapprove flow please see the details from the Business Statuses model.

After you clicked Approve, the third step Accept Payment becomes available. Complete the fields from the Accept Payment table.

Below is a description of the table:

Field Type Description
Proposal Sending Date Date It is required to fill in.
Client Decision Option set It is required to fill in.
Observations Text Area Add any relevant observations.
Client Decision Date Date It is required to fill in.
Payment Beneficiary Option set The Loss Adjuster choose the beneficiary.
Payment Beneficiary First Name Text It is the name of the person.
Payment Beneficiary PIN Text It is the PIN of the person.
Payment Beneficiary Last Name Text It is the name of the person.
IBAN Account Text The IBAN of the beneficiary.
Bank Option set Bank corresponding to the IBAN.
IMPORTANT!
Client Decision Date must be set after the Proposal Sending Date.

Under Documents, click Insert to add a payment request/ mandate/ other documents.

Click Save Client Decision.

Go to the Payment step. Next to Payment Schedule, click the Calendar icon to set the date and then click Schedule.

After clicking Schedule, three new fields become available: Payment Date, Resolution Reason and Observations.

Filed Type Description
Payment Schedule Date It is required.
Payment Date Date time It must be after the payment schedule.
Resolution Reason Option set  
Observations Text For details regarding the resolution.

Click Paid or Declined.

After clicking Paid, click Mark Claim as Paid or click Insert to add new payments.

HINT
The next step of the Core Claims Admin digital journey is to manage any claim related information. Go to the Rejection, Journal & Third Party Details for more information about these journey steps.