Rejection, Journal & Third Party Details

These are the final steps of the Core Claims Admin digital journey. Use them to insert information about rejection or third party related to the claim, if the case, or to manage the claim documents.

On the Rejection tab, you find the Cancel and Decline options.

Press Cancel when the client chooses to discard the claim. Press Decline when the insurance company chooses to discard the claim - for example the claim does not fall under the policy scope.

After pressing either of the buttons, the wizard stops - i.e. you cannot continue or return to the payment flow.

IMPORTANT!
If you press Risk Covered this step is not shown in your flow.

This is a section where you find all the documents about the claim.

When needed, use this section to fill in information about a third party involved in the claim.

Field Type Description
TP Liable Bool Set to true if there is a third party liable.
TP Observations Text area For details regarding the third party.