Servicing

The Servicing menu hosts the app data forms and back-office flows.

App data forms allow you to create digital applications, typically for middle and back office operations, where users can navigate freely between form steps and save, close, or reload the form at will. Unlike Form Driven Flows, app data forms are not constrained by a predefined flow map and don't require navigation buttons.

For more complex workflows, you can extend app data forms with back-office flows—dedicated Digital Journeys that users can trigger from an app data form as needed. Back-office flows run within the data context of the app data form that initiated them. Once the flow is completed, users are returned to the form at the point where they left off.