Serving User Journeys in a Specific Language

The platform enables you to serve a B2C digital journey in a specific language, that is, the digital journey can be started in a specific language.

Prerequisite

For a B2C journey to be started on a specific language, the language should exist in the system and the resources should be localized in that language. For more information on how to add a language and details on localization resources, see Localization.

Set a journey to serve in a specific language

You have two options for setting up a digital journey to be started in a specific language:

  • Launch the digital journey in a specific language by adding the culture query parameter to the proxy URL
    •  Launching a digital journey in Romanian: http://proxyurl?culture=ro-RO
  • Configure the FTOS Reverse Proxy by setting the culture. To do so, In the FTOS Reverse Proxy installation folder, find the proxy/proxy.config.js file and add the output.query property.
    • Copy 
    //the output refers to the __FintechOS B2C Application__
    ...
    output.query += "?culture=ro-RO#/userjourney/claimNotification/insert/data form/b2cUJ";

Once unauthenticated users will launch the digital digital journey, records will be automatically added in Innovation Studio to the B2C External Process entity (Operations menu > B2C External Processes) and FintechOS engineers will be able to see the culture in which the digital journey has been started.