Bulk Process

A bulk process in insurance refers to performing operations on multiple policies at once, rather than handling each policy individually. This is used to streamline and automate high-volume tasks such as policy issuance, renewals, cancellations, or premium recalculations.

FintechOS comes with predefined process types for common bulk processes:

  • Change Policy Start Date: bulk change the start date of policies in Proposal and Issued statuses, but not InForce. The new start date must be greater or equal to the system date.

  • Change Card: sets a new card for the policy coverages. This is a value from Product Factory, configured on Offers.

  • Cancel Policy: bulk cancel several policies.

These can be inactivated and new bulk processes can be added by creating a new Bulk Workflow Type with the corresponding business service component with routes and async endpoints to cover the specific use case.

Business Workflow

A bulk process request transitions through a number of states until completed:

Process Multiple Policies

Follow the steps below to perform a bulk process:

  1. In FintechOS Portal, navigate to the main menu > Bulk Process > Bulk Workflow.

  2. Click Insert, the Import form opens.

  3. From the Bulk Workflow Type drop down, pick a default type or custom one, as detailed in the Configure Bulk Workflow Types page.

  4. Click the template to download the .xlsx file. Fill in the fields, depending on the workflow type you selected.

  5. Import the file by clicking Add file or using drag and drop.

  6. Tick the Partial Import Allowed option to allow for the process to complete even if not all rows in the template file have been processed, for example if a policy was not found.

  7. Tick the Import option

  8. Click Import Data to begin processing the file. This step includes validating the data, performing checks, and identifying dictionary elements.

  9. Click Process Data to start processing the data in the file and making the alterations to the policies recorded in the system.

  10. When completed, the form reloads and displays the policies and changes in a table.