Creating the Organizational Structure

See the example below for a better understanding of how to define the organizational structure.

To create the organizational structure, log into the FintechOS Portal and follow the steps below:

Unit types represent a way of organizing branches, departments, and sales areas into smaller groups based on the activity scope, the organizational chart position, or the geographical location. To define the units type:

  1. Go to Single Customer View > Single Customer Configurations > Units Type and add the unit(s) type.

  2. For each unit type provide the following attributes:

    • Name: Select the name of the unit type. The following unit types are available: bank, branch, department, head office, market area and region.

    • Last Level: Select this checkbox if a unit type is the last one in the hierarchical structure.

NOTE  
When a unit type is marked as last level, all other unit types are automatically marked with Last level = false and all business lines and business unit branches associated to them are deleted.

By default, the following business lines are available in the system:

Business Name User Journey Type of Customers
Corporate Banking SME SME Customers
Individuals Banking Retail Banking Retail Customers
Insurance Insurance Insurance Customers
WM Wealth Wealth Customers


Currently, if there is more than one division using the same business line, replicate the business lines:

  1. Add the desired business line by clicking Single Customer View > Single Customer Configurations > Business Lines > Add.

  2. Select a different division:

    • Name: Enter the name of the business line.

    • Division: Possible values are taken from the Division entity. This attribute is optional; however, if you need a business line across multiple divisions, we recommend you to fill-in the division.


You can add divisions from the Business Line Configuration page:

  1. Click the down-arrow next to the Division attribute, and a pop-up is displayed listing all defined divisions.

  2. Click the Insert button, and the Add Division page opens.

  3. Enter the Division Name. For example: Retail, Corporate.

  4. Click the Save and close button. The division is displayed in the list of defined divisions. Add as many divisions as you need.

  5. Once you’ve finished adding divisions, double-click the division and the business line will be linked to the selected division.

  1. Go to Single Customer View > Single Customer Configurations > Business Unit Branches and add the business unit branches based on your organizational structure.

    NOTE  When creating a new business unit branch, a business unit is automatically inserted in the system (and also linked to the parent business unit).

  2. Provide the following attributes:


    • Name: Enter the name of the branch.

    • Unit type: Select the unit type of the record. Possible values are taken from the Unit Type entity.

    • Parent Unit Type: Select the type of the parent of the current record. Possible values are taken from the Unit Type entity.

    • Master business unit type: Filtered, displaying only Business Unit branches with Unit Type = Parent Unit type.

    • Referenced business unit: Business unit from businessunit system entity. It is automatically filled in.

    • Status: Activate the record in order to use it, changing its status to Active.

  3. If you selected a unit type which has been marked as last level, you can also allocate one of the existing business lines. To do so, click the Save and reload button, and the Add Business Unit Branch page is replaced by the Edit Business Unit Branch page, and the Business Lines section is unlocked.

  4. In the Business Lines section, click the Insert existing button. A pop-up listing all existing business lines is displayed.

  5. Double-click on the desired business line. The pop-up is closed and the business line is displayed in the Business Lines section.

  6. Click the Save and close button.

Account types represent a way of segmentation of the customer portfolio into smaller groups based on customer types. Follow the steps below to add new account types:

  1. Click Main menu > Foundation > Account Types, and Account Types List page is displayed.

  2. Click the Insert button to open the Add Account Type page.

  3. Fill in the following fields:

    • Status: Activate the record in order to use it, changing its status to Active.

    • Name: Enter the name of the account type.

    • Form: Select the account type form: Private Individual or Legal Entity.

    • Has Fiscal Number: If you select this checkbox, then this account type has a fiscal registration number (UTR).

    • Is Person: If you select this checkbox, then this account type has a personal identification number (PIN).

  4. Click the Save and close button.

  1. Go to Single Customer View > Single Customer Configurations > Account Functionalities and add the functionalities based on your needs (for example, Customer).

  2. Provide the following attributes:

    • Name: Enter the name of the functionality.

    • Code: Enter the code of the functionality.

    • Description: Enter the description of the functionality.

    • Applicable Account Type: Possible values are taken from the Account Type entity.

  3. Click the Save and close button.