Overview

SME Mobile Onboarding is a complex digital journey that helps small and medium-size companies open a business account for their particular needs. This onboarding journey starts with a set of eligibility conditions and a notice informing the applicant that they must have a number of documents ready that serve to prove the identity of the company.

In addition, banks that would like to implement this digital journey have the option to create or link an existing campaign and attract new SMEClosed Small and mid-size enterprises are businesses that maintain revenues, assets or a number of employees below a certain threshold depending on the country. customers with the use of referral codes. In the current out-of-the-box solution, by introducing a referral code, the SME company receives £100 on top of the contracted amount. The sum can be changed when configuring the digital journey.

The user is an Un-Authenticated SME Company (a new SME customer to the bank, un-authenticated in the FintechOS Portal) and the customer segment is SME companies.

The digital journey is built for mobile mode with a user interface easy fitted for smaller screens, such as: iOS 15 and Android 11. The journey can be used in desktop mode as well.

Business Pain Points

The SME Mobile Onboarding digital journey by FintechOS is aimed at resolving some of the pain points when applying for a business account:

  • comparison between products offered by the bank takes time to analyze;
  • requires various documents to verify the identity of the SME;
  • too many fields to be configured and data to be collected;
  • complicated to inform the bank about the address where you wish to have the debit card delivered;
  • the representative travels multiple times to the bank to create the current account.

The SME Mobile Onboarding journey by FintechOS solves these pain points by offering a fully digital seamless way for your SME customers to open a business account and receive a card, choose an account currency, access to mobile banking, and so on.

Advantages of the SME Mobile Onboarding:

  • Digital. The application is 100% digital from the very first step, including the identification of the company, to the identification of the representative, and, finally, to the signature of the documents.
  • Labor-efficient. The process has only a few steps with instructions to easily navigate. The user experience is enhanced by the automation of business processes.
  • Tailor-made. This digital journey is highly customisable via FintechOS Studio.
  • Easy to use. Efficient method to inform the other associates about the newly opened current account.
  • Unassisted. The journey does not require the assistance of a bank employee for the user to receive their current account.