Configure the Email Template

In the SME Commercial Combined FNOL journey, the customer receives an email informing them that the claim is registered. You can configure the email template and edit the message that you want to send to the customer. To edit an existing record, follow the steps below:

1. In FintechOS Studio, navigate to: Main Menu > Admin > Email Templates. The list of email templates is displayed.

2. Double-click the MI_FNOL record to edit the email template.

   

3. Click Check Out so the body of the email becomes editable.

4. Write the message of the email.

5. Click Release, so the message is locked in.

6. Click Save and Close. Now, the new email template is used in the SME Commercial Combined FNOL journey.

   

Learn about creating email templates with FintechOS Studio by accessing the Email Templates page.