Liveness Check

If the data was inserted successfully in the system in the previous step, you can access the selfie part of the session. This step has more duties to fulfill:

  • face recognition
  • liveness.
HINT  
The customer can choose to skip the liveness check and resume it in the step Signature of Documents.

The page entitled Liveness check is displayed with the following message:

  1. Click Continue. From there, follow in instructions on the screen. You are instructed to perform some tasks including moving your head to confirm it is a live person, not a photograph. The result is matched with the photograph from the identity document from the database.

    or

  2. Click Send me an e-mail, I will do it later. This button triggers the sending of an email with a Pickup Now button to continue the flow from this step.

The selfie is necessary to progress in the application. If this step is successful, the business status is Liveness passed. If this step is failed the business status is changed to Liveness failed as presented in Configuring the Business Workflows Processor.

You have 5 possibilities to retry should the selfie fail.

NOTE  
To configure the recording, see Onboarding_Liveness.

Good job, Name!

This screen displays what are the steps left to achieve to open an account. The header is dynamic, and it displays the name of the customer after scanning the document.

The following message is displayed: You’re almost there!

Step 1. Complete your profile

Step 2. Selfie

Step 3. Sign your contract.

Steps 1 and 2 are done and the last one is awaiting.

To move to the next page, at the bottom of the page, click the Continue button.