Solution Walkthrough

The Retail Digital Onboarding digital journey enables a user to open an account and receive a debit card delivered. It is powered by automation processors such as Predefined Banking Products, and Configuring the Business Workflows Processor. It is configurable to fit the business needs of any financial institution by use of such micro-services.

Below is a UML diagram showing the main actions that the user takes to open an account.

The image below describes a detailed Retail Digital Onboarding workflow containing the statuses the journey passes through. For each status, there is an explanation as to what action it corresponds to. The transitions between statuses are displayed as well.

To open a current account, and optionally a debit card, an un-authenticated customer visits the following pages which mark milestones in the process: