Overview

Retail Digital Onboarding is a complex digital journey that allows a customer to open a current account digitally. By first inserting a few details about the customer, such as contact information and answering questions, the software returns a tailored loan product to fit the scope and needs of an applicant. Throughout the process, the identity of the customer is checked by scanning an ID or transferring data from another bank or Near Field Communication with an ID document. At the end of the process a current account is opened, and, if selected, a debit card is shipped. The journey has modern-day components to ensure full automation. Lastly, a feedback form was introduced to collect the opinion of the user and the possibility to invite a friend by copying a promo code.

The user is an un-authenticated customer (a new customer to the bank, un-authenticated in the Portal) and the customer segment is retail.

The digital journey is built for mobile mode with a user interface easy fitted for smaller screens. The journey can be used in desktop mode as well.

Business Pain Points

The Retail Digital Onboarding digital journey by FintechOS is aimed at resolving some of the pain points when opening a current account:

  • the application takes time to fill in;
  • requires various documents to verify identity;
  • customers rely on information received from clerks;
  • too many fields to be configured and data to be collected;
  • multiple steps to be performed by the user.

The Retail Digital Onboarding journey by FintechOS solves these pain points by offering a fully digital seamless way for your customers to open an account.

Advantages of the Retail Digital Onboarding:

  • Digital. The application is 100% digital, including the signature of the contract. The result is a fully functional current account.
  • Time-efficient. The process has only a few steps.
  • Personalization. This digital journey is highly configurable and can be further enhanced via FintechOS Studio to adapt it to your business requirements.
  • Unassisted. The journey does not require the assistance of a bank employee for the user to open the account. It can be done by any customer on a mobile phone with access to Internet.