Request Cash Withdrawal

The Online and Mobile Banking application allows you to schedule a cash withdrawal. This operation notifies the bank that you wish to withdraw funds from your current or savings account and intend to take a trip to the bank to do so. Follow the steps below to start the cash withdrawal process:

1. From the home screen, click Request Cash Withdrawal. The cash withdrawal form opens.



2. Select the current or savings account from where the funds are to be withdrawn.
3. Add the currency, the amount to be withdrawn, the date when you wish to go to the bank and the branch.
4. Click Send to confirm the request or click Cancel to abandon.
5. The page We have sent you a code via SMS is displayed. Each appointment must be signed using an OTP code. Insert the code. You have 5 retries to insert it, otherwise, the request is not successful if the correct code is not inserted.
6. Click Check to continue. A confirmation message is displayed.
7. Click Go to Mailbox to view the message sent to the bank with the appointment. This step is optional.