Adding a User to Online and Mobile Banking

After the online request was registered, the user must visit a branch within seven days to activate the service of Online and Mobile Banking. Now the process involves the bank representatives (maker and, subsequently, the checker) who searches for the existing customer and associates the user to the customer.

The process has the following steps:

1. Search for the customer

   The maker looks for the customer in the database.

2. Search for the user to associate them with the selected customer

   The maker looks for the user in the database. If the user is not found, they create the user.

3. Send the UserxCustomer for approval to the checker

   The maker sends the record to the checker for verification.

4. Approve a record/ Reset modifications

   The checker decides to approve and activate the service for the user or returns the record to the maker for modifications if necessary.