Signature of Documents

Once the customer has checked the data, then they can preview the documents for the package they are acquiring. An email is sent with the paperwork allowing the customer to read at leisure the current account and debit card contracts.

The screen labeled It’s time to sign your contract has all the documents displayed. To view any one of the documents, click on the pdf symbol at the beginning of each row. An email with the documents has been sent as well to allow the user to take their time to read them carefully: Please, click below to sign it. To carefully read it, a PDF version has been sent to your email address.

An email is sent with the documents to be read. For details on how the email is configured, see Email&SMS Generation.

To move to the next step, click Sign contract. The signature is done 100% digitally.

IMPORTANT!
The signature is simulated. An one-time-password is generated.

The customer must:

  1. Read the contract.
  2. Insert the One-Time-Password inserted from the SMS received.

    Insert one number in each box. There is one minute to fill in the code. There are six boxes for every character of the OTP, followed by the message We sent the SMS to your phone number, ending in xxx xx xxx 453. Wrong number, you can change it here. A pop-up modal is displayed to insert a new phone number.

  3. The documents have been successfully signed. An email is sent with the documents signed as explained in Email.
NOTE
To see how it was configured, click on Digital Documents Processor & Digital Flow Settings.

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Time to finish the liveness check

This page is displayed if the customer has not done the selfie: Get ready, we will ask you to follow some simple instruction on camera. Don't worry, It will only take about 10 seconds and you will be doing some simple tasks. We need this in order to confirm your identity, due to the existing laws.

There are a few requirements for the video:

  • Please keep a straight face
  • Consider good lighting conditions
  • Make sure your face is clearly visible

Click on Take a selfie to begin the selfie part.

If the action is successful, the customer is directed to the signature page and can complete the process with that last step.