AriadNext Workflow Statuses

When going through the Automation Blocks identity verification flow, the following verdict statuses are returned:

  • Intermediate Results: WorkflowStatus = INTERMEDIATE_RESULT_AVAILABLE
    Returned when the intermediate results are available. Partial or missing information is retrieved as no manual analysis has been done by an operator. Note that only images are processed, not videos.
  • Verdict Success: WorkflowStatus = VERDICT_AVAILABLE et verdict = SUCCESS
    Returned when the data extracted from the document and reviewed by manual operators can be retrieved.
  • Verdict Failure: WorkflowStatus = VERDICT_AVAILABLE and verdict = FAILURE
    Returned when an error code is sent.
  • Capture Error: CAPTURE_ERROR
    The verification process is blocked due to an error during the capture process. The following table represents the definitions of this event:
Error Code Description
DEVICE_ERROR There was an issue with the device during the capture that caused the analysis to fail and prevents the service from legitimating the Identity.
DOCUMENT_ERROR There is an issue with the captured document that prevents the service from legitimating the Identity
NETWORK_ERROR There was a network issue during the flow that prevents the service from legitimating the Identity.
USER_ERROR There is an issue with the user that prevents the service from legitimating their Identity.
INTERNAL_ERROR This code is generic for a technical issue happening during the flow that prevents the service from legitimating the Identity.

 

For a SUCCESS verdict status, the owner and document data, and the captured and extracted images are available for manual review.

If the status verdict displays FAILURE, an error is returned notifying that the verification process could not be completed. In this case, there are two types of errors returned:

Error Type Description
FRAUDULENT_IDENTITY_SUSPICION The person's identity could not be validated and fraud is suspected.
TECHNICAL_REASON Depending on the error source, the following codes are displayed, preventing the verification process to be complete:
  • DEVICE_ISSUE: issue with the device during the identity verification flow
  • DOCUMENT_ISSUE: issue with the document during the verification flow
  • NETWORK_ISSUE: issue with the network during the verification flow
  • TECHNICAL_ISSUE: generic code for technical issues that appear during the verification flow
  • USER_ISSUE: issue with the user during the verification flow
  • USER_CANCEL: the user canceled the process and the flow could not be completed
  • FACE_TECHNICAL_ISSUE: issue with the live capture of the user's face during the verification flow
  • OTHER_QA: generic code for other quality issues that appear on captures during the verification flow